BLND Collective ("BLND," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a service, join a membership, or communicate with us — including by phone, email, or text message.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing address
• Booking and service information — appointment history, service preferences, and membership status
• Payment information — processed securely through our third-party payment processor; we do not store full card numbers on our own servers
• Communication records — messages you send us via our website contact form, email, or text message, including your consent to receive text messages from us
• Website usage data — pages visited, device/browser type, and general location, collected automatically via cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and remind you of appointments
• Process membership sign-ups, billing, and renewals
• Respond to inquiries and provide customer support
• Send you service updates, appointment reminders, and — where you have opted in — marketing messages about offers, new services, or events
• Improve our website, services, and client experience
• Comply with legal obligations

3. SMS & Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from BLND Collective, we use that number to send appointment reminders, booking confirmations, membership updates, and — where you have separately opted in — promotional or marketing messages.

Message frequency varies depending on your appointments and membership activity. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting us directly (see Section 10). Reply HELP for assistance, or contact us at the phone number or email listed at the bottom of this page.

Consent to receive text messages is never a condition of purchasing any service or membership from BLND Collective.

4. Cookies & Website Data

Our website may use cookies and similar tracking technologies to understand how visitors use our site, remember your preferences, and improve your browsing experience. You can control or disable cookies through your browser settings; doing so may affect certain website functionality.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing text messages at any time by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any email we send
• Cancel or modify your membership at any time by contacting us directly

To exercise any of these rights, contact us using the information in Section 10.

7. Third-Party Services

We use trusted third-party platforms to operate our business, including scheduling and CRM software, payment processing, and email/SMS delivery. These providers process your information only as necessary to deliver services on our behalf and are not permitted to use your information for their own marketing purposes.

8. Children's Privacy

Some of our services are provided to minors (for example, kids' and young adults' haircuts) with the involvement of a parent or guardian. Any information we collect in connection with a minor's appointment is collected from and managed by the accompanying parent or guardian, and is used solely to provide the booked service.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Phone: (804) 913-2286
• Email: [email protected]
• Address: 2300 E Cary St, Richmond, VA 23220